Do you service my area and is there a delivery charge?
Moonwalk Central is located in Jersey Village, TX and offers free delivery within a 15 mile from our location. We do service other areas, though some may incur a delivery charge. For more information please see our delivery rates page.
Can I pick the moonwalk or slide up at your location, and set it up myself?
For safety reasons, all of our inflatables must be set up and taken down by a trained member of Moonwalk Central staff. Due to the sheer size of our bouncers (some are 300 plus pounds); no customer pick ups are permitted. Besides, it's best to leave the work to us.
How big are your Moonwalks?
Each basic moonwalk is 15 foot by 15 foot (15x15).
How big are combo units, and how much room do I need to rent one?
Our combo units measure around 25 feet in length by 15 feet wide, and approximately 18 feet high. Please call for details.
How many children can bounce at a time?
As a general guide line:
- Ages 2 to 8 ....... 8 to 10 children (depending on size)
- Ages 9 to 12 .......6 or 7 children
- Ages 13 to 16 .....4 to 6 children
However keep in mind that compatible sized children MUST play on the unit at the same time, REGARDLESS of age. Different sized children must not be mixed. Please remember, the above is a guideline only. It all depends on the size of the childern, and how active they are. Toddlers you can get more in, since they are smaller, and less "bouncy." Remember, you want to keep them safe. If needed, split them into groups. Give each group ten minutes in the moonwalk.
What kind of area can moonwalk or slides be set up in?
You will need a somewhat flat grassy area that is clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. If you do have a sprinkler system, please advise us before setting up, with clearance overhead (no power lines, trees, branches, overhangs, etc.) of at least 20 feet. An electrical outlet needs to be within 100 feet. If you do not have an electrical outlet nearby, a generator can be provided for an additional rental fee.
Can moonwalk units be setup on pavement (i.e. cul-de-sacs) or driveways?
Yes. Hard surfaces must be smooth and clean. Rough concrete surfaces are too abrasive to the bottom of the inflatable, so please advise us in advance so we can bring a protective tarp and sand bags.
Does the blower have to run all the time?
Yes, the blower keeps the moonwalk unit inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the unit. This is sometimes neccessary to give the adult supervisors a break.
How far in advance do I need to reserve a moonwalk?
As soon as you have a confirmed date for your party, we highly recommend that you book your moonwalk for that date. Don't wait! There's nothing worse than getting your party organized, then calling up to book the equipment, and finding that none are available. There is nothing that we hate worse than having to turn someone down. However, it happens. If this happens, at best, all we can do is refer you to one of our partner companies. We can book as far as one year in advance.
If you have a last minute plans to rent a moonwalk, if you've just found out about us, or if your other company is giving your grief, give us a call anyway. We can't promise anything, but a lot of times we've had those last minute bookings and were able to get to the party on time. You never know, unless you call us.
I've heard they are dangerous. How safe are moonwalks?
Moonwalks are very safe, as long as all the rules are followed and common sense is used. Bumps and bruises occasionally can be expected. However, most people have a misconception about moonwalks, and think of them as a "baby sitter." Rent a moonwalk, and the adults can be left alone. WRONG! Most of the injuries are caused by or happen to unsupervised children. Just as you would not leave children unattended in a swimming pool, do not leave children unattended in a moonwalk. They must be supervised at all times, and the rules must be enforced!
Can we use a generator?
If you will be using a generator for power it will need to be 3000 Watts or more with at least 2 separate 20 amp circuits. All power needs to be within 100 feet of our equipment. You will need gas for the generator and a safety person to check the gas levels every 30 - 45 minutes. For every 2 separate 20 amp circuits you will need another generator.
What kind of deposit is required?
At this time, we do not require a deposit.
What method of payments can I use?
We accept cash and checks (made payable to "Moonwalk Central" please). Please note that there is a $35 NSF fee on all returned checks.
What if it rains?
For safety reasons, we cannot put moonwalks up in the rain, thunderstorm or high winds. If we don't put the moonwalk up, then there's no charge. If the weather looks like it may turn foul, then we reserve the right to cancel the rental, or you can reschedule. Again, safety is our main concern, followed by your satisfaction. Moonwalks and bad weather don't mix. If the weather looks like it's taking a turn from good to bad or looks questionable, and you decide to cancel, please call us as soon as possible.
How far in advance can I cancel my order?
Since we don't required a deposit you can cancel at anytime before we get there and set up. Once you agreed for us to set up, a full rental amount will be expected.
What do I need to do to book my event?
It is as easy as 1-2-3. You can call us at 713-999-9999 during our business hours or you can book online 24 hours a day. Fill out the online form and we will reply within 24 hours with prices. The day prior to your event, we will call to confirm and to give you an estimated delivery time frame.
Reason we ask for time of delivery and time of party?
We try and accommodate everyone, and may need to adjust the delivery time based on that days deliveries route. We ask for the time of the party, to ensure that we have the equipment setup before your party begins.
What does Delivery include?
Delivery includes coming to the specified location, going over the rental agreement and General Rules to follow for safe Operation with you in person. Equipment set up and a "walk-around" to go over the equipment’s safety points. At the end of your event, we will come back, pick up the unit. You MUST be present at the time of delivery. Set up and pickup times vary.
When is payment due?
All payments are due the day of the event at the time of set-up.
How clean are the moonwalks?
Clean! After every rental, a bouncer is vacuumed and spot clean. A major scrubbing is done every month. Your child deserves a clean bounce house!
What should I do if the equipment gets damaged?
If the unit becomes damaged while in operation, assist children exiting from the unit and deflate it. Contact us immediately. Do not attempt to continue operation of the unit.
NOTICE:
As a renter of an inflatable moonwalk or trackless train you are required to have a responsible adult supervise the ride and children at all times that the ride is in use! The adult must know all the safety rules and be the enforcer of these rules. You are responsible for the safety of the children and the care of the equipment. We do have professional attendants available for an additional per hour charge to staff your event.
*This statement in no way implies legal responsibility. You are still responsible for the safety of the children while in the bouncers. Please read your rental agreement. Customers are required to sign our contract that includes General Rules to Follow for Safe operation and Rental Agreement.
